Data and Privacy

We take your privacy seriously here at Astraware!

We do not receive or store any personally identifying information as a result of you playing our games, submitting scores or feedback, beyond what you explicitly provide to us, which is typically the nickname you choose to go with your score, and your email address if you have provided feedback and asked for us to provide a response.

We hate spam! We will not (and never have) pass your email address to any other company for them to use to send you any kind of marketing or other spam, and we use Google as our email provider, who provide our spam filtering and mail security. Our mailing list is handled by MailChimp, who store the subscription data securely, and you will only receive an infrequent email from us with our latest news and games if you have personally signed up to this list.

We work with Freshdesk for our customer support system, who have a robust security in place to keep any data or information provided private.

We do not store any customer purchase information (credit card numbers etc), as we do not process any purchases ourselves – all of our purchase now are through third parties – Apple, Google, Amazon, Barnes & Noble, Fortumo.

If you believe we have had any breach of security, please contact us immediately.

In Summary

Further Details


Puzzles Plus Subscriptions:

For our puzzle games where a subscription option is available, the game and our puzzle servers receive the current status of your subscription, which may include the time remaining on the subscription, whether the subscription is set to auto-renew, and if it is cancelled, whether that is by user-choice or because the card used on the account has expired. We do not receive any credit card details (name, number, etc.)

Surveys :

In some of our games, there is the option to take a short survey, which in turns sponsors our puzzles for you to play.

Your survey data is usually in the form of multiple choice answers, and does not include personally identifying data, but it may be that there is the option for you to put in your own data if you wish (such as email address) which will be sent securely to the company sponsoring the survey. Astraware does not keep this data, but anything you choose to provide will be sent.